When a setting is tripped or an alarm condition occurs, we receive the alarm at Frost On Line's operations center. After receipt of the alarm, Frost On Line will immediately connect to the site to distinguish the alarm generated. With FOL Vast Mechanical expertise we will immediately trouble shoot and if possible make repairs through the Computer Control System.

If the problem cannot be remotely repaired, FOL will dispatch one of its Screened Network of service agencies to the site ensuring swift action is taken. FOL monitors and tracks the cost involved in the repair while lending Technical support to Field Technician. This insures that repairs are made correctly and followed up on. If parts are needed FOL assures Fair Mark Ups is used from Contractor. If major parts are needed FOL arranged direct purchasing and supplies to contractor for install and repairs.

Frost On Line has Network of Certified Service agencies around the country. We offer live tracking as the service call goes out, ensuring accurate troubleshooting by the service technician as well as cost-savings to the client.